Recruitment for Operation Manager at HR1Vietnam Holdings

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Salary:

Negotiable Salary
Experience:

Over 10 year(s)
Job type:

Permanent
Level:

Team Leader / Supervisor
Industry:

Staffing and Recruiting
Work location:

Hồ Chí Minh

Job Description

Work alongside with Area SOM / Director of Sales , COMs to manage systems, operating SOPs, System , Training for centers & none center staff
Design & Provide SOP , System Training to Support for business sector for new enrollment & re-enroll
Co providing the onboarding operation training for ICR employees for none teachers & teachers
Setting up infrastructure & provide training for new centers
Managing the infrastructure SOPs for the company
Ensuring Center management & customer Care team in center are well trained & perform well up to operation academic classrooms standard . Ensuring center management & customer care are well trained on academic student care services ( course plan , diary, lesson plan, students’ progress reports, etc....)
Manage well budget & operating the administration including part time resources, stationary & wellbeing costs of each Centers. Update documents & policies & deploy operations to the Centers.
Manage & control well the Center operating license, equipment according to the standards of the fire protection systems of the Company. Ensuring that equipment & tools are always checked, & employees are fully trained on the fire safety.
Coordinate well with the accounting, Marketing Department, Sales, HR department to establish the process of managing KPIs s at the Centers to improve employee productivity including teachers & none teachers .
Represent Board of Directors to meet customers in case of handling complaints about customer service that beyond the control of the Center staff.
Communicate under the orders of the Director to the Centers related to the operating regulations to continuously increase efficiency & change appropriately in each stage of operation.
Provide center class forecasting , time table optimization & plan for teachers headcounts in advance to scope business growth ahead
Monitoring part time Teachers & None Teachers budgets & Actual Spending to control center P/L

Job Requirement

Opened for retail system management
Excellent System & Analytical Skills
Business Analysis knowledge
System Knowledge
High Adaptability ; Unlearned & Relearned
Culture Fit ; able to work & interact well with Foreign Teachers
Situational Leadership
Flexibility to work at weekend or night shift for auditing conduct
Time Management
>=10 Years Experiences in similar roles
Excellent at Microsoft system
Familiar with Cen 2, Call Centers, CRM, Google Drive

Apply now

HR1Vietnam Holdings

Company size:

100 - 499
Address:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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