Recruitment for Customer Support Officer - Call Team (Night Shift) at HR1Vietnam Holdings

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Salary:

12 - 18 Million VNĐ
Experience:

Over 1 year(s)
Job type:

Permanent
Level:

Experienced / Junior
Industry:

Customer services and Call center
Work location:

Hà Nội

Job Description

Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner.
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US.
Identify and escalate issues to higher-level management when necessary.
Meet or exceed key performance indicators for call resolution rate, customer satisfaction.
Recognize low customer satisfaction calls and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event.
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience.

Job Requirement

Bachelor's Degree or Equivalent.
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent.
1-year experience in a call center or customer service environment, including a minimum of 6 months on the night shift.
Proven knowledge of customer service practices and principles.
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have.
Ability to handle stressful situations and establish rapport with the client.
Ability to present yourself and the company in a professional manner.

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HR1Vietnam Holdings

Company size:

100 - 499
Address:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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