Tiếng Việt
English
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Salary:Over 18 Million VNĐ
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Experience:Over 2 year(s)
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Job type:Permanent
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Level:Experienced / Junior
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Industry:
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Work location:
Job Description
- Receives, processes, and verifies the accuracy of customer orders.
- Initiates actions for customer service requests (order changes, maintaining order/customer information, communicating changes).
- Reports KPI results (weekly, monthly, yearly).
- Resolves order-related issues via communication with branch/regional offices.
- Provides order visibility to the planning department to facilitate production.
- Communicates with the planning team to ensure customer satisfaction.
- Multitasks effectively while handling customer requests via phone and in-person meetings.
- Ensures customer satisfaction by understanding customer needs.
- Builds relationships with customers to gather information for improvement.
- Balances customer satisfaction with company interests.
- Manages and follows up on receivables.
- Manages customer feedback and claims.
- Visits customers (local and overseas).
- Facilitates competitive information gathering to monitor business trends.
- Collaborates with other branch/regional offices to resolve problems and enhance customer service.
- Answers customer inquiries and attends customer service meetings.
- Provides weekly activity/statistical summary reports to managers.
- Performs other related duties as assigned.
Job Requirement
- At least 2 years of experience.
- Professional image and presentation.
- Bachelor's degree in Business Administration.
- Bilingual in English and Vietnamese.
- Strong conference call skills.
- Ability to build cooperative working relationships.
- Strong teamwork and communication skills.
- Organized and able to prioritize work.
- Systematic problem-solving methodology.
- Ability to take instruction, offer advice, and coordinate work.
- Decision-making ability.
- Innovative and proactive mindset.
- Basic statistical control skills.
- Open to change and improvement.
- Proven leadership and proactiveness.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Participates in continuous improvement initiatives.
- Good working attitude and ability to work under pressure.
- Commitment to honesty, integrity, respect, customer focus, continuous improvement, and a positive work environment.
- Adaptability to company culture and commitment to achieving company results.
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HR1Vietnam Holdings
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Company size:100 - 499
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Address:8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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