Tiếng Việt
English
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Salary:Over 19 Million VNĐ
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Experience:2 - 4 year(s)
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Job type:Permanent
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Level:Team Leader / Supervisor
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Industry:
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Work location:
Job Description
- Responsible for the day-to-day supervision of a group of call center associates, including work and attendance monitoring, in accordance with company policy and legal requirements.
- Effectively coach direct reports on their performance regularly to ensure performance metrics are met weekly.
- Identify performance-related issues, develop action plans for improvement, implement corrective actions, and manage terminations when necessary.
- Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls.
- Conduct team meetings to ensure efficient communication of relevant information and provide an open forum for input; schedule and organize team activities.
- Stay current on internal work processes, policies, and procedures. Attend required manager development training.
- Promote company values through behavior and attitude, including being an advocate for team members.
Job Requirement
- Associate's degree in a related field with 2-4 years of relevant experience preferred.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Ability to work well under pressure and follow through on tasks to completion.
- Strong written and verbal communication skills.
- Ability to lead a team in multitasking, prioritization, and meeting deadlines.
- Ability to mentor, coach, and provide direction to a team of employees.
- Willingness to work a flexible schedule.
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HR1Vietnam Holdings
- Over 19 Million VNĐ
- Actived date: 14/05/2025
- Customer Service , IT - Internet / Services
HR1Vietnam Holdings
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Company size:100 - 499
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Address:8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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