Recruitment for Operation Team Leader at HR1Vietnam Holdings

Search Jobs
CV Template
Gross - Net Salary
Companies
LCC
Exploration
- Voucher
- Personality Test
Blogs

Sponsor

Hướng dẫn cách làm bài test DISC dành cho người mới
hr1jobs
Bài test DISC là một công cụ tâm lý được sử dụng để đo lường tính cách và hành vi của con người. Trong bài viết này, HR1JOBs sẽ hướng dẫn cách làm bài test DISC cho người mới bắt đầu.

Sponsor

TOP 7 TRANG WEB HỖ TRỢ TẠO CV MIỄN PHÍ
hr1jobs
Có phải bước đầu chọn ứng viên của nhà tuyển dụng là lọc CV không? Vậy làm thế nào để tạo CV ấn tượng mà không cần tốn nhiều thời gian. Bài viết dưới đây sẽ tổng hợp top 10 website giúp bạn tạo CV xin việc miễn phí và chất lượng

Sponsor

Mua 1 Tặng 1
hr1jobs
Chương trình “Mua 1 Tặng 1” với những ưu đãi siêu hấp dẫn, áp dụng với tất cả các gói dịch vụ!

Hot News

Read quickly the newest post

Job Searching Tips

Read quickly the job searching post

Resume & Cover letter

View various cover letter templates to apply jobs

Career Development

Read quickly the matching jobs

Net/Gross Salary Converter & PIT

Read quickly the newest post

Uni Network

Read quickly the newest event post

Personality Test

Free Personality Test

News

Read quickly the newest post

View all
Services
For Employers

Looking for a job matching for you!
Search guideline

Salary:

Over 30 Million VNĐ
Experience:

Over 2 year(s)
Job type:

Permanent
Level:

Team Leader / Supervisor
Industry:

Customer Service
Work location:

Hồ Chí Minh

Job Description

• Ensure agent adherence to policies for attendance, established procedures etc.
• Help team members reach their highest potential through effective one on one coaching and group training
• Administer training programs for existing staff when needed
• Work with management on refining and scheduling appropriate training sessions
• Develop short training documents that support call center operations
• Answer questions from staff and provide guidance and feedback
• Manage by walking around. Be visible to answer questions.
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
• Keep staff motivated and engaged
• Motivate and encourage agents through positive communication and feedback
• Develop contests, awards and themes that increase agents’ loyalty and focus.
• Good presentation skills
• Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement
• Analysis of trends, emerging issues and factors affecting subsidiary performance
• Devise and/or recommend ways to optimize procedures
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports
• Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance

Job Requirement

• N1 holder, excellent Japanese communication skills (Speaking, Listening, Reading and Writing)

• English B2
• Experience in Customer Service roles or any relevant roles is an advantage.
• University/Colleges required.
• 2 years minimum supervising/leading a team.
• Experience in a high-growth organization strongly preferred.

Apply now

HR1Vietnam Holdings

Company size:

100 - 499
Address:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

View Company

Chủ Quản/Kỹ sư IT

HR1Vietnam Holdings

15 - 40 Million VNĐ

Bắc Ninh

02/05/2024

Chủ Quản/Kỹ Sư TE/TD

HR1Vietnam Holdings

15 - 40 Million VNĐ

Bắc Ninh

02/05/2024

HR1Vietnam Holdings

15 - 25 Million VNĐ

Bắc Ninh

02/05/2024

Giám Đốc Nhân Sự

HR1Vietnam Holdings

Negotiable Salary

Bắc Giang

02/05/2024

Business Analyst

HR1Vietnam Holdings

Negotiable Salary

Nước ngoài / Oversea

02/05/2024

Internal Communication Executive

HR1Vietnam Holdings

10 - 16 Million VNĐ

Hồ Chí Minh

26/04/2024

Chủ Quản Thiết Bị

HR1Vietnam Holdings

Negotiable Salary

Tiền Giang

26/04/2024

Trợ Lý Tổng Giám Đốc

HR1Vietnam Holdings

Negotiable Salary

Hải Dương

25/04/2024

Trưởng Nhóm Nghiên Cứu Chiến Lược

HR1Vietnam Holdings

17 - 25 Million VNĐ

Hồ Chí Minh

25/04/2024

Trưởng Nhóm OTC HCM

HR1Vietnam Holdings

To 30 Million VNĐ

Hồ Chí Minh

25/04/2024

HR1Vietnam Holdings

To 45 Million VNĐ

Nước ngoài / Oversea

24/04/2024

Senior Sales Executive

HR1Vietnam Holdings

18 - 26 Million VNĐ

Hồ Chí Minh

24/04/2024

HR1Vietnam Holdings

30 - 40 Million VNĐ

Hồ Chí Minh

24/04/2024

Medical Representative

HR1Vietnam Holdings

17 - 20 Million VNĐ

Hà Nội

24/04/2024

Process Engineer

HR1Vietnam Holdings

To 20 Million VNĐ

Hồ Chí Minh

23/04/2024

Trưởng Nhóm Phát Triển Kinh Doanh

HR1Vietnam Holdings

15 - 25 Million VNĐ

Tây Ninh

23/04/2024

Trợ Lý Quản Đốc Phân Xưởng Nhuộm

HR1Vietnam Holdings

15 - 20 Million VNĐ

Tây Ninh

23/04/2024

Accountant cum Admin

HR1Vietnam Holdings

Negotiable Salary

Hồ Chí Minh

23/04/2024

Assistant Manager_Procurement : Raw Material

HR1Vietnam Holdings

Negotiable Salary

Hồ Chí Minh

23/04/2024

Assistant Manager_Procurement : Home Appliance

HR1Vietnam Holdings

Negotiable Salary

Hồ Chí Minh

22/04/2024