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  • Salary:
    Negotiable Salary
  • Experience:
    Over 10 year(s)
  • Job type:
    Permanent
  • Level:
    Director
  • Industry:
    Printing
  • Work location:
    Hồ Chí Minh

Job Description

- Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost.

- Responsible in the overall management of a national service partner network, technical support, call center, spare parts management, showroom and solution centers.

- Increase the quality & efficiency of customer service through process improvements and policy formulation to be more competitive in the market

- Collaborates with Regional Customer Support to ensure local objectives and directions are aligned with regional direction.

- Foster teamwork and maintain a highly motivated Customer Support team through effective leadership, communication, and guidance.

Job Requirement

EDUCATIONAL QUALIFICATIONS

- Degree in Business Admin or equivalent with at least 10 years in Customer Service Management at trading company

RELEVANT EXPERIENCE

- Customer handling skills & understand customer/sales and service channel expectation in different market segment on different products.

- Spare part management.

- Risk management (part of business management)

- Performance management

- Process reengineering.

- People Management

PERSONAL CHARACTERISTICS & BEHAVIOURS
- With very good leadership skills
- Good communication skills
- Systematic, organize, able to work under stress and fast-paced environment

Apply now
HR1Vietnam Holdings

HR1Vietnam Holdings

  • Company size:
    100 - 499
  • Address:
    12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

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