Tiếng Việt
English
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Salary:Negotiable Salary
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Experience:Not required
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Job type:Permanent
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Level:Experienced / Junior
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Industry:
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Work location:
Benefits
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Annual performance and salary review.
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Insurance policy and employee benefits according to the Law on Social Insurance.
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Advanced training in soft skills, customer services skills, Travel/OTA's knowledge
Job Description
- Track and process booking on the order management system related to airline tickets.
- Use the GDS system to book and track airline tickets.
- Track ticket time limit (TKTL), issue tickets, monitor flight status of passengers.
- Support services such as online checkin, special meal, checked-baggage, change or refund ticket.
- Resolve customer cases related to flight ticketing by clarifying the customer's complaint.
- Handle and resolve complaints from customers inconvenienced by airline issues via email while maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Understanding our flight ticketing product inside and out to answer customers’ queries.
- Communicating and coordinating with relevant teams, international teams, and partners/providers when necessary.
- Other tasks as line team leader’s assignment.
Job Requirement
- Good at English both reading and writing (TOEIC>700 or IELTS 6.0 up to).
- Working in an international environment.
- Ability to work in a team.
- Can-do attitude, open-minded, good communication.
- Priority is given to candidates with experience in travel/OTA, used to work as a booker, or have experience in using GDS systems (1G, 1A, 1B, 1S).
- Good computer skills in the office (Microsoft Office, Drive, mail,…).
Notice: If you find this job posting to be fraudulent or containing incorrect information, please report it to us.
- Negotiable Salary
- Actived date: 19/09/2024
- Customer Service , Customer services and Call center
HEYO TRIP
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Company size:50 - 99
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Address:Tòa Nhà FLC –Võ Thị Yến, Phường Nguyễn Văn Cừ, Thành phố Qui Nhơn, Bình Định, Hồ Chí Minh
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