Contact Center - Customer Services

Customer Experience/ Customer Contact Center

Contact Center

• Communication
• Salesforce
• Process
• Budget
• Scheduling
• Schedule

Customer Service/ Contact Center Manager

CONTACT CENTER DEPARTMENT

Contact Center Agent

Contact Center Supervisor

• Email
• Customer experience
• Policies
• Administration
• Recruitment
• Coaching

Contact Center Agent

• Content
• English
• Marketing
• Process
• Information technology
• Customer requirements

Contact Center Manager

Contact Center Supervisor

Contact Center Supervisor

Contact Center Manager

Team Leader Contact Center Customer Service

• Teamwork
• Communication
• Self Development
• Office Computer
• English Communication

Knowledge Management Officer

• Access
• Networking
• Health
• Outreach
• Training
• Administration

Inbound Agent - Contact Center

Inbound Agent - Contact Center

Contact Center Operations Manager

Contact Center Business Manager

• Teamwork
• Work independently
• Planning
• Problem Solving
• Leadership
• - Can-do-attitude. - Can work under pressure.

Vietjet Air Contact Center

Contact Center Operations Head

• Administration
• Psychology
• Operations
• Sales
• International
• Economics

SENIOR CONTACT CENTER OFFICER

• Customer Service Call Center

Customer care specialist/ Hospitality Management

• F&B Hospitality

Customer Care

• Có khả năng giao tiếp tốt dễ tạo thiên cảm
• thành thạo vi tính văn phòng power point internet.
• Am hiểu về xuất nhập khẩu

CUSTOMER CARE

• Communication
• P
• Content
• Time management
• R
• Administration

Customer Care

• Có thể trả lời bằng Mail tiếng Anh Thái độ giải thích hướng dẫn khach hàng 1 cách rõ ràng tốt -Sức khỏe tốt

Customer Care

• Gmail
• English
• Economics
• Reports
• International
• Microsoft word

Customer Care

• Sử dụng thành thạo các ứng dụng văn phòng .Ngoài ra còn biết sử dụng phần mềm Corel và Photoshop...
• Luôn là người thuyết trình trong các buổi thuyết trình trên lớp...
• Microsoft Office skills
• Làm việc theo nhóm
• Management
• Microsoft Office skills

Customer Care

• Website
• Email
• Marketing
• Content

Customer Care

• Can talk and make friends easily Very confident with public speaking

Customer Care