Customer Experience/ Customer Contact Center

Contact Center

• Communication
• Salesforce
• Process
• Budget
• Scheduling
• Schedule

Customer Service/ Contact Center Manager

Contact Center Agent

Contact Center Supervisor

• Email
• Customer experience
• Policies
• Administration
• Recruitment
• Coaching

Contact Center Agent

• Content
• English
• Marketing
• Process
• Information technology
• Customer requirements

Contact Center Manager

Contact Center Supervisor

Contact Center Supervisor

Contact Center Manager

Team Leader Contact Center Customer Service

• Teamwork
• Communication
• Self Development
• Office Computer
• English Communication

Inbound Agent - Contact Center

Contact Center Operations Manager

Contact Center Business Manager

• Teamwork
• Work independently
• Planning
• Problem Solving
• Leadership
• - Can-do-attitude. - Can work under pressure.

Knowledge Management Officer

• Access
• Networking
• Health
• Outreach
• Training
• Administration

Vietjet Air Contact Center

Contact Center Operations Head

• Administration
• Psychology
• Operations
• Sales
• International
• Economics

SENIOR CONTACT CENTER OFFICER

• Customer Service Call Center

Customer care specialist/ Hospitality Management

• F&B Hospitality

CUSTOMER CARE

• English
• Digital marketing
• Plan
• International
• Marketing
• Networking

Customer Care

• Khả năng quản lý và kiểm soát chất lượng CSKH

Customer Care

CUSTOMER CARE

Customer Care

Customer Care

• Teamwork
• Work independently
• Strong experience in Customer Care service and Training Development Master in B2C and B2B networking Ability to catch up customer’s needs and psychology Organizational skills and ability to multi-task Learning and Adaptation Good command of English and Computer literacy SAP sotfware (SD Module) Transaction & Pricing Management (TPM) MS Office Highly responsible for result and efficiency Take interest in motivation among staff
• Persuasion and negotiation
• Time Management

CUSTOMER CARE

CUSTOMER CARE

Customer Care

• Toi nghi minh la mot nguoi ti mi co tinh nhan nai trong cong viec ve co kha nang lang nghe.Voi mong muon mang lai su hai long cho nguoi khac toi nghi toi phu hop voi vi tri cham soc khach hang.La mot sinh vien moi ra truong voi niem hang say tim kiem co hoi the hien minh cung nhu co hoi cong hien toi nghi minh se luon hoan thien minh de hoan thanh cong viec.

Customer Care

Customer Care